Hey, US Airways: Plplplplplpt!

We had the perfect evening planned: Attend the opening night party at the new Barnes and Noble at Bridge Street Plaza and then head out to Huntsville International Airport (that’s right, international airport) to meet Number Two Son as he returned home from Germany.

But then he called from Philadelphia. They had flown from Frankfort, made it through customs, checked their bags again (which made their way onto their flight to Charlotte), and then ran to the gate only to find that the US-Air agent had just sold all sixteen of their seats to standby customers.

Again, mind you, their bags made it onto the plane, but they didn’t. How hard would it have been to hold the plane for a group of sixteen that were already on the premises? Well, apparently too hard for good ol’ reliable US-Air.

Number Two called late last night and we asked him where they were staying.

“The airline is putting us up at some hotel…Howard something.”

That would be Johnson, son. As you can see, US-Air spares no expense in making things right with their customers.

Hey US-Air, that’s a nice piece of customer service. For that, and the two hours that I waited on the tarmac recently at BWI while you guys haggled over the best way to fly around a storm, I offer you this salute:

Plplplplplplt!